1. Who is responsible for your information
E33 Restaurants LTD, trading as Don Padrino, is responsible for personal information collected through this reservation system.
2. Information we collect
- name, email address and telephone number;
- reservation date, time, party size, booking reference and booking history;
- occasion, seating preferences and special requests you choose to provide;
- allergy, dietary, accessibility or other health-related information you voluntarily provide;
- communications about a booking;
- technical and security information needed to operate and protect the service;
- marketing preferences where you opt in.
3. Why we use your information
- find availability and create/manage reservations;
- send confirmations, reminders, updates and booking-service messages;
- respond to enquiries and requests;
- operate the restaurant and plan tables;
- maintain appropriate operational, security and legal records;
- send marketing only where you choose to receive it.
4. Our legal bases
We process information where necessary to take steps at your request or provide the reservation service, where we have legitimate interests in operating and protecting the restaurant and booking system, where we must comply with a legal obligation, or where you have given consent.
If you voluntarily provide health-related information such as allergies or accessibility requirements, we use it only to respond to your request and provide the service safely.
5. Booking emails and SMS
Transactional confirmations, reminders, changes and replies are part of administering your reservation and are separate from optional marketing.
6. Who we share information with
We do not sell personal information. We may share limited information with trusted suppliers that help operate our website, reservation system, hosting, email, SMS, IT support or payment services, and with authorities where required by law.
7. How long we keep information
We keep information only for as long as reasonably necessary for customer service, operational records, legal obligations and the handling of disputes or claims. Information no longer required is deleted, anonymised or otherwise securely removed in line with our retention practices.
8. Security
We use appropriate technical and organisational measures designed to protect reservation information against unauthorised access, loss, alteration or disclosure.
9. Your rights
Depending on the circumstances, you may have rights to request access, correction, deletion, restriction, objection, portability and withdrawal of consent. Contact bookings@donpadrino.co.uk.
10. Marketing
Marketing is optional. Choosing not to receive marketing does not affect your ability to make a reservation. You can unsubscribe or ask us to stop marketing at any time.
11. Complaints
Please contact us first if you have a concern. You also have the right to complain to the UK Information Commissioner’s Office where applicable.
12. Changes to this notice
We may update this notice when our reservation processes, suppliers or legal requirements change. The latest version will be published here.
Last updated: 7 August 2026.