1. Standard reservations
Where a deposit has been taken for a standard reservation, cancellations made at least 24 hours before the reservation time will normally receive a full refund of the deposit.
Cancellations made within 24 hours of the reservation are subject to management discretion. A manager may approve a full refund, a partial refund where appropriate, or decide that the deposit should be retained.
2. Christmas Day reservations
Christmas Day reservations require a £10 per person deposit to secure the booking.
Cancellations made at least 7 days before Christmas Day will normally receive a full refund of the deposit.
Cancellations made within 7 days of Christmas Day are subject to management discretion. A manager will consider the circumstances before deciding whether some or all of the deposit should be refunded.
3. Other deposits
Unless you are told otherwise when booking, deposits for non-Christmas reservations are charged at £5 per person. A deposit may be requested for larger parties or at the discretion of the restaurant.
4. If Don Padrino cancels
If Don Padrino has to cancel your reservation and cannot provide the booked service, any deposit paid for that reservation will be refunded in full.
5. Refund method
Approved refunds are returned to the original payment method used to pay the deposit. Processing times after a refund is submitted may depend on the payment provider and the guest's bank or card issuer.
6. Management discretion
Where this policy states that a refund is at management discretion, the decision is made by an authorised Don Padrino manager based on the circumstances of the cancellation.
If a deposit has already been paid, any refund must be approved separately by a manager.
7. Contact
Policy version: 14 August 2026.